A Comparative Study on Grievance Handling Effectiveness of HR Government and Private Organizations

Abstract

Every day, employees encounter different challenges in their work activities and workplace. They are sometimes faced with dilemmas like harassment, unfair treatment, low salary or inappropriate compensation and benefits. Outside the workplace, Filipino workers are concerned with job security, unemployment, underemployment and labor flexibility. This study aimed to compare and contrast HR practices between government and private organizations in grievance handling. Also, it sought to assess the efficiency/effectiveness of HR management practices and programs in both government and private organizations. Lastly, from the data gathered, this study intended to recommend programs which can help in managing employee grievances.This study utilized a transdiciplinary approach which is a combination of qualitative interviews and quantitative survey. A total of 214 respondents participated from two (2) private companies and two (2) public organizations in Metro Manila. Out of the 214, four (4) were selected for in-depth interviews. The findings show that there is a significant difference in the effectiveness of HR practices of public organizations and public companies with a p-value of 0.012. Also, results show that there is a significant difference in the grievance prone subjects in public and private organizations. For public organizations, the grievance prone subject is Wage and Salary while for private companies, their Working Conditions have been deemed to be the grievance prone subjects. It has been shown that comparatively, there is a significant difference in the length of time the employees have been facing their grievances. Generally, there are perceived differences in the implementation of HR practices in both public and private organizations. Also, there are significant differences in the grievance handling procedures and its effectiveness in both type of organizations. Recommendations were made for a more efficient grievance handling procedure as well as for future researches.