Correlation between middle management's perceptions on subordinates' distortion of formal messages, and their job satisfaction in Maximilian System, Inc.

Abstract

In Organizational Communication, studies have been made to dig deeper into human interactions and their connection to organizational elements. This study is focused on determining the correlation between middle management's perceptions on subordinates' distortion of formal messages, and their job satisfaction in Maximilian System, Inc.. It aims to determine how middle managers perceive message distortion, their level of job satisfaction, and the relationship between the two variables. The theoretical framework used in this study is Shannon-Weaver Model of Communication which consists of a sender, a message, a channel, a receiver, and noise. Another element has been added to the framework to fit the study: effect. In the conceptual framework, the concepts in Shannon and Weaver's model were replaced with the variables and concepts of this study. Rank and file employees are the sender; formal internal messages are the messages; middle managers become the receiver; distortion is treated as the noise in the communication process; and middle managers' job satisfaction is the effect. Data was collected from 11 respondents from the middle management through a reliable survey questionnaire, which contains 24 items that are grouped into three: demography, message distortion (self-constructed), and job satisfaction (Warr, Cook, and Wall's Job Satisfaction Scale [1979]). Frequency distribution, Range of Means, and Spearman's rho were used in the statistical treatment of data. Findings show that middle managers generally perceive message distortion as unfavorable in the communication process. However, they are generally satisfied with their jobs and their satisfaction is at a favorable level. According to findings, there is a weak, positive, but insignificant relationship between the two variables and there is no correlation.