Qualitative study on communication intent and communication styles performed during evaluation by selected NAPOLCOM division heads: a descriptive study of communicative intent and communication styles practiced during performance evaluation by NAPOLCOM supervisors

Abstract

This study focused on the communication style and its communicative intent based on speech acts, given during performance evaluation. It aimed to 1) evaluate the communication styles as performed by selected NAPOLCOM Philippines division chiefs during performance evaluation and 2) explore the communicative intent using speech acts theory of selected NAPOLCOM Philippines division chiefs and heads during performance evaluation. Purposive sampling was employed in this study and designed questionnaire was used in conducting interviews. Ten NAPOLCOM division chiefs were selected through convenience sampling. Schramm's Interactive Model and Speech Acts Theory were used in this study. Schramm's Interactive Model provided the skeleton of communication process, the sender-receiver relationship, and the factors influencing the interpretation of communication styles. Speech Acts Theory described the types speech acts performed based on illocutionary acts in sending across communicative intent during performance evaluation. The results showed that Directive and Assertive communication styles were most used by supervisors during performance evaluation. The results also indicated Directive and Commisive as the most prevalent kind of speech act that send across the communication intent of the supervisors during performance evaluation.