The Role of Communication in Recruitment Process Outsourcing in Rockwell Land Corporation

Abstract

The purpose of this descriptive qualitative study is to identify the role and the factors that determine the effectiveness of communication in the relationship between the client company and the Recruitment Service Provider in the context of Recruitment Process Outsourcing. The respondents for the study were four (4) Human Resources Supervisors handling the Core Recruitment Processes of Rockwell Land Corporation and one (1) respondent from the Recruitment Service Provider which is the Outsourcer Contract Executive which were chosen using non probability and purposive sampling. Interview was the instrument used to gather data and the results we analyzed using thematic matrices and were interpreted using Systems theory, Berio’s SMCR model and Schramm’s model. The results show that communication serves as the avenue for the (1) client Company to accurately inform the Service provider of the directives, terms and conditions and company background to determine the relationship, (2) Service provider to disseminate information in acquiring applications from recruitment candidates, (3) implementation of the selection process of the Recruitment, (4) service provider to give feedback on the results of the recruitment process. Factors that determine the effectiveness of communication are the (1) accuracy of the message, (2) the usage of appropriate channels for certain types of messages, (3) adaptation of the service provider to the client company, (4) clear reporting lines, and the (5) timeliness and responsiveness of the Recruitment Service Provider.