WOMEN IN THE GRAVEYARD: An Impact Study of Night Shift Work on the Health of Women Call Center Workers in Teleperformance Edsa Central

Abstract

With the emergence of call centers in the Philippines, it is then necessary to determine the possible implications of this phenomenon to Philippine society. In this regard, the study focuses on the possible health implications of both night shift work and call center work to women workers. Likewise, the study analyzes the effectiveness of certain policies and regulations pursuing the welfare of women workers especially those on the night shift. The study has been conducted among the women workers of Teleperformance Philippines, Edsa Central branch. A survey questionnaire probing the existence of certain health conditions is used to substantiate the possible link between night shift work and the health of women call center workers. Similarly, interviews have been conducted with notable persons related to the fields of study. As this is an impact study, it adopts a qualitative approach in analyzing the data. Thereafter, recommendations are made concerning the policies involved and similar studies on the subject.