Abstract:
The aim of the study is to determine the impact of employee perception on
ethical climate on employee commitment and employee trust in leaders in a call center
in the Philippines. A self-administered questionnaire was answered by 103 respondents
who were purposely selected since they report to a direct superior and have been
employed for at least 6 months. It was found that employees perceive the most
descriptive ethical climate type to be professional and that the level of their commitment
to Company X is high while the level of their trust in leaders is moderate. Using Pearson
Product-Moment Correlation, a strong relationship was seen between the Professional,
Caring and Rules climate type with employee commitment while its relationship with
Independence is weak. Among the ethical climate types, only Caring had a relationship
with employee trust in leader.
