Abstract:
This undergraduate thesis, based on Total Quality Management (TQM)
Theory (Oakland, 1989 as cited in Koch, 1991), Influences on Team Effectiveness
(Hellriegel et al., 2001) and Team Role Theory (Parker, 2000), explored the
relationship between team member effectiveness (TME) and TQM participation
(TQMP) among selected managers and supervisors (N=115) in service-oriented
TQM organization. Using survey research technique and Pearson moment
correlation, this research found that, in general, there is a strong positive correlation
(r= 0.683 at the .01 level, 2-tailed) between team member effectiveness and Total
Quality Management Participation. Moreover, select dimensions of TME were found
to have significant and positive correlation with select dimensions of TQMP
(Communication, Member Development-and Leadership & Climate of TME with
Quality & Leadership, Employee Development and Operations of TQMP;
Commitment & Achievement of TME with Customer of TQMP; Purpose of TME with
Quality & Leadership and Customer of TQMP). Furthermore, the correlation between
TME and TQMP varied based on dominating team role classification. Implications
include the value of small group communication, team role behaviors and
organizational communication in Total Quality Management.
