Abstract:
The Civil Service Commission, as the central personnel
agency of the government, provides the necessary programs
to address the problems regarding the civil service. It is
the agency responsible for the implementation of programs
to reform the behavior and attitude of the public servants
towards a more efficient, courteous, and professional
public service to the people.
As one of these programs, Mamamayan Muna Hindi Mamaya
Na aims to institutionalize quick and courteous public
service as the standard norm of behavior. To provide the
proper motivation to its personnel, through the program,
the government seeks to confer immediate recognition on
employees for acts of courtesy and prompt service to the
people. And most importantly, the public can now be heard
directly by the government through the redress mechanism
for grievances against discourteous and arrogant employees
provided by the program.
The nationwide efforts of the government to bring
behavioral reform into the civil service has been
decentralized and is now being implemented at the local government level. The same objectives were aimed at the
level of the cities and municipalities. Through this
effort, the benefits of the program can be directly and
instantly enjoyed by the people for whom the government is
of service. The City of Muntinlupa was identified as the
model for the program implementation at the local
government level by the Civil Service Commission.
