Mamamayan Muna Hindi Mamaya Na Program In the City of Muntinlupa: An Evaluation (Pilot Model at the Local Government Level)

Abstract

The Civil Service Commission, as the central personnel agency of the government, provides the necessary programs to address the problems regarding the civil service. It is the agency responsible for the implementation of programs to reform the behavior and attitude of the public servants towards a more efficient, courteous, and professional public service to the people. As one of these programs, Mamamayan Muna Hindi Mamaya Na aims to institutionalize quick and courteous public service as the standard norm of behavior. To provide the proper motivation to its personnel, through the program, the government seeks to confer immediate recognition on employees for acts of courtesy and prompt service to the people. And most importantly, the public can now be heard directly by the government through the redress mechanism for grievances against discourteous and arrogant employees provided by the program. The nationwide efforts of the government to bring behavioral reform into the civil service has been decentralized and is now being implemented at the local government level. The same objectives were aimed at the level of the cities and municipalities. Through this effort, the benefits of the program can be directly and instantly enjoyed by the people for whom the government is of service. The City of Muntinlupa was identified as the model for the program implementation at the local government level by the Civil Service Commission.