Abstract:
The study was conducted to determine the advantages and disadvantages of
computerization, the social and psychological environment of an office that has access to
computers, as well as to know the factors that affect an employee's computing competence.
Subjects were forty-two employees of the Development Bank of the Philippines. Eighteen
of the respondents were taken from the Accounting Department and twenty-four worked at the
Strategic Planning Center of the said bank. A questionnaire was used to obtain data. Interviews
with key people were also conducted.
To determine if significant differences in direct use of computers between managers and
lower-level employees exist, chi-square analysis was used. The same method was used to find out if
there is a difference in the level of operational problems experienced by younger and older
employees of the company.
Results confirm that there are advantages and disadvantages in computing. Most of the
advantages concern information retrieval, resource efficiency and easy access to data.
Disadvantages concern operational and information problems.
Workers were also affected by information anxiety, time pressure concerned with their job,
redundancy of work, and supervision of work. Due to computers, however, employees experience a
raised sense of accomplishment with regard to their job.
Through statistical analysis, it was also confirmed that there was a difference in direct use
of computers between managers and lower-level employees as well as the level of operational
problems experienced by younger and older employees.
There is an evident need for further study to be done regarding the effects of
computerization to employees and to the organization.
