A Study on the Perceived Effects of Computerization on the Employees of Development Bank of the Philippines

Abstract

The study was conducted to determine the advantages and disadvantages of computerization, the social and psychological environment of an office that has access to computers, as well as to know the factors that affect an employee's computing competence. Subjects were forty-two employees of the Development Bank of the Philippines. Eighteen of the respondents were taken from the Accounting Department and twenty-four worked at the Strategic Planning Center of the said bank. A questionnaire was used to obtain data. Interviews with key people were also conducted. To determine if significant differences in direct use of computers between managers and lower-level employees exist, chi-square analysis was used. The same method was used to find out if there is a difference in the level of operational problems experienced by younger and older employees of the company. Results confirm that there are advantages and disadvantages in computing. Most of the advantages concern information retrieval, resource efficiency and easy access to data. Disadvantages concern operational and information problems. Workers were also affected by information anxiety, time pressure concerned with their job, redundancy of work, and supervision of work. Due to computers, however, employees experience a raised sense of accomplishment with regard to their job. Through statistical analysis, it was also confirmed that there was a difference in direct use of computers between managers and lower-level employees as well as the level of operational problems experienced by younger and older employees. There is an evident need for further study to be done regarding the effects of computerization to employees and to the organization.