Abstract:
This research that focuses on the issues that serve as the bases of conflicts and
its resolution aimed to determine the usual sources of conflict among the members of
Honda Cars Quezon City and the strategies that employees and management used to
solve them.
The researcher employed descriptive survey and conducted in-depth
interviews. The respondents consisted of five managers for the interviews and 40
percent of employees for the survey. The researcher made use of the frequencies and
percentages to analyze the quantitative data as well as topical analysis for the
qualitative data.
Honda Cars Quezon City, Inc. (HCQC) is a franchised dealer engaged in the
sale of Honda automobiles and parts, as well as the service maintenance, repair and
body building, primarily of Honda vehicles. Its personnel work in the different
departments such as Human Resource Department; Legal Department; Sales
Department; Service Department; Parts Department; Administration Department;
Finance Department; and Information Technology Department. It aims to provide the
most prestigious Honda car dealership group in the Philippines through total customr
satisfaction in its activities and to perform their social responsibility in the
development of the community through the efforts of nation building. by providing
fair return to their stakeholders and a continuing career for their associates by
achieving the number one dealership in the country. The guiding principle of the
company is to achieve highest efficiency in its performance by concentrating on
providing supplies of products at a reasonable price for customer satisfaction.
The findings of the study show that there are five sources of conflicts namely:
Control over resources; preferences and nuisances; values; beliefs; and nature of
relationship. The resolution of such conflicts depends on the situation and nature. In
employee-employee conflict, conciliation and mediation are the most used strategies
to solve the problem. Those that involve violation of the company rules are solved
"by the book," that is, by following what is stated in the policy manual to preserve the
integrity of the company.
The common problem however that arises among the employees is
misunderstanding or miscommunication. The strategy that is usually used to solve
such problem is by talking to the other party and solving it among themselves.
