The extra mile: correlation between quality of work life and organizational citizenship behavior among the contractual employees of Homemark, Inc.

Abstract

This research examines the correlation between the Quality of Work Life and Organizational Citizenship Behavior among the contractual employees of HOMEMARK, Inc. The prevalence of contractualization as a method of restructuring organizations has led to a dichotomy between the employer and employee which impacts the working conditions inside the organization. And as this dichotomy persists, there is also a growing concern for organizational efficiency manifested by the employees. This study surveyed 32 random contractual employees of HOMEMARK, Inc. and assessed their Quality of Work Life as they perceive it. Moreover, the Spearman's Rho test of association was conducted to analyze the correlation of each dimension of QWL and OCB. The results reveal that the employees perceive their QWL to be average. Moreover, most dimensions of QWL and OCB were found to have a significant correlation which ranges from moderately low to moderately high. Lastly, there is a significant and strong correlation (Rs=0.689 at the 0.01 level, 2-tailed) between the over-all Quality of Work Life and Organizational Citizenship Behavior.