Commitment Issues: A Study on the Relationships of CSR Association, Work Communication Satisfaction, Organization Engagement, and Organizational Commitment of Remote-working Filipino Employees

Abstract

Seeking to address the gap in literature on the relationships between corporate social responsibility association, organization engagement, work communication satisfaction, and organization commitment, this study focused on examining the relationships between these variables with a new population: remote-working Filipino employees of a single company under the marketing and communications industry. After conducting a survey to 30 remote-working Filipino employees of Company X, research findings showed that corporate social responsibility association has statistically significant relationships between the variables of organization engagement, work communication satisfaction, and organizational commitment. The results also demonstrated that organization engagement had a positive and significant impact on organizational commitment, implying that employees who displayed higher levels of engagement also exhibited a stronger commitment to the organization. However, the analysis did not yield significant evidence of a relationship between work communication satisfaction and organizational commitment. In addition to the previous analysis, a moderation and mediation analysis was performed to further explore the interrelationships between corporate social responsibility association, organization engagement, work communication satisfaction, and organizational commitment. The analysis reveals that organization engagement mediates the relationship between corporate social responsibility association and organizational commitment. Conversely, it was found that work communication satisfaction does not exert a significant moderating effect on the relationship between corporate social responsibility association and organizational commitment. To improve the study, the researcher recommends exploring other relevant theories, using different communication satisfaction measures and constructs, employing other research approaches, and using larger samples for more robust findings.