The Influence of Communication Competence on the Relationship between Emotional Labor and Organizational Commitment among Healthcare Professionals in Ugat ng Kalusugan (a.k.a. Roots of Health)

Abstract

Health-oriented non-governmental organizations significantly contribute to the advancement of health and well-being among Filipinos. There is a gap in understanding the situation of healthcare professionals in these organizations. With that, the study focused on investigating the communication competence, emotional labor, and organizational commitment among healthcare professionals working at a Philippine non-governmental organization. A quantitative study was conducted among a total of 183 respondents, comprising 180 patients and 3 healthcare professionals, in the clinics of Ugat ng Kalusugan or Roots of Health in Puerto Princesa, Palawan. Partial correlation analysis was used in analyzing the influence of communication competence on the relationship between emotional labor and organizational commitment; while, Spearman’s rho was utilized in evaluating the relationship between emotional labor, organizational commitment, and communication competence. It was shown that communication competence has no direct influence on the emotional labor and organizational commitment of healthcare professionals. However, communication competence had a significantly positive and nearly perfect relationship with emotional labor. The study also interestingly found that only the net monthly income of the patients, among all the demographic variables, is significantly related to the communication competence of healthcare professionals. The study concluded that the influence of communication competence on the relationship between emotional labor and organizational commitment of healthcare professionals in a Philippine NGO was not significant. It is recommended for future researchers to further investigate this by extending their studies on several non-governmental organizations and a larger sample size of healthcare professionals to increase the likelihood of obtaining significant results.