Exploring the New Normal: Understanding Filipino Managers’ Perceived Uncertainties in the Hybrid Workplace

Abstract

As the Philippines transitioned to a post-COVID-19 era, work arrangements shifted from traditional to modern hybrid work settings, prompting managers to adapt their strategies to the “new normal.” The uncertainties associated with the unfamiliar work environment compels a deeper understanding of effectively managing teams. This descriptive qualitative study applied Berger and Calabrese’s uncertainty reduction theory to understand Filipino managers' perceived uncertainties, motivations for reducing uncertainty, information-seeking strategies, and perceived outcomes in hybrid work settings. The data from six semi-structured interviews were analyzed using a combination of deductive and inductive thematic analysis. The findings identified four primary uncertainties faced by managers: effective communication, engagement and management, productivity, and technical issues, with communication gaps emerging as the most significant challenge due to the complexities of hybrid work. A prevalent motivation by the participants was intangible incentives, such as creating a positive working environment. In addition to established information-seeking strategies, participants also drew upon their past experiences, a factor not originally accounted for in the theory. The perceived outcomes revealed that there are instances in which uncertainties are not reduced, underscoring the complex and ongoing nature of uncertainty and information-seeking in hybrid work settings.