Abstract:
The Business Process Outsourcing industry is one of the booming and most progressive
industries in the Philippines. The nature of the Philippines as an English-speaking nation proves to
be the countries competitive edge prompting multi-national companies to migrate some of their
business processes in the country. By making English proficiency and regular exposure and ability
to adapt to foreign culture as primary requirements and expectations within the industry, a concern
emerges questioning its effects in the sense of patriotism and nationalism of the Filipino employees
opting for jobs offered by the industry. This thesis sought to find the connection between these
requirements and the Filipino employees' patriotic and nationalistic convictions. By looking into the
historical context of the emergence of the industry as affected by globalization and the development
of Filipino patriotism as well, there is a better understanding of the perceptions and preferences
found common among the Filipino employees of this industry. Moreover, these perceptions and
preferences are descriptive of the level of pride that they have for their country.
