Conflicts Among Employees in Honda Cars Quezon City: Base Issues and Management Strategies

Abstract

This research that focuses on the issues that serve as the bases of conflicts and its resolution aimed to determine the usual sources of conflict among the members of Honda Cars Quezon City and the strategies that employees and management used to solve them. The researcher employed descriptive survey and conducted in-depth interviews. The respondents consisted of five managers for the interviews and 40 percent of employees for the survey. The researcher made use of the frequencies and percentages to analyze the quantitative data as well as topical analysis for the qualitative data. Honda Cars Quezon City, Inc. (HCQC) is a franchised dealer engaged in the sale of Honda automobiles and parts, as well as the service maintenance, repair and body building, primarily of Honda vehicles. Its personnel work in the different departments such as Human Resource Department; Legal Department; Sales Department; Service Department; Parts Department; Administration Department; Finance Department; and Information Technology Department. It aims to provide the most prestigious Honda car dealership group in the Philippines through total custom􀅤r satisfaction in its activities and to perform their social responsibility in the development of the community through the efforts of nation building. by providing fair return to their stakeholders and a continuing career for their associates by achieving the number one dealership in the country. The guiding principle of the company is to achieve highest efficiency in its performance by concentrating on providing supplies of products at a reasonable price for customer satisfaction. The findings of the study show that there are five sources of conflicts namely: Control over resources; preferences and nuisances; values; beliefs; and nature of relationship. The resolution of such conflicts depends on the situation and nature. In employee-employee conflict, conciliation and mediation are the most used strategies to solve the problem. Those that involve violation of the company rules are solved "by the book," that is, by following what is stated in the policy manual to preserve the integrity of the company. The common problem however that arises among the employees is misunderstanding or miscommunication. The strategy that is usually used to solve such problem is by talking to the other party and solving it among themselves.