The Relationship Between Communication Apprehension and General Self-Efficacy among Human Resource Management Employees in the Philippines

Abstract

This study aimed to explore how communication apprehension (CA) affects the general self efficacy (GSE) of Human Resource Management (HRM) employees in the Philippines. Given the significant influence of CA and GSE on organizational performance, it is important to investigate their intricate interplay to comprehensively understand their effects. McCroskey’s communication apprehension theory and Bandura’s self-efficacy theory were applied as the theoretical framework of this study to understand how CA levels influences GSE levels among HRM employees in the Philippines. This study utilized a quantitative correlational research design, anchored on its access to a larger sample size, and a purposive sampling method to gather 100 respondents. An online survey questionnaire was administered via Google Forms to collect data. The results reveal that the respondents’ average CA level was moderate, the respondents’ average GSE level was high, and there was a very weak and insignificant relationship between respondents’ CA and GSE levels. The results underscore the need for further exploration of the relationship between CA and GSE of HRM employees in the Philippines. The study recommends methodological refinement to ensure robust data collection and analysis in future studies.